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Read our transparent legal policies and agreements to ensure full understanding of Carwa's terms and conditions.
If you have any questions about our legal documents, please contact our team.
[email protected]Effective Date: August 13, 2025
Welcome to Carwa. These Terms of Use ("Terms") govern your access to and use of the Carwa website, mobile applications, and related services (collectively, the "Platform") operated by Carwa Portal LLC ("Carwa", "we", "us", or "our"). By accessing or using the Platform, you agree to be bound by these Terms. Please read them carefully.
You may use Carwa only if:
Important Notice
Carwa is not intended for users under 18, and we do not knowingly collect data from minors.
Carwa provides:
To access most services, users must:
You may register using email, phone number, or supported social login options. Carwa may suspend or terminate accounts due to suspicious, fraudulent, or abusive behavior.
To list a car:
No Listing Fees
No listing fees apply to sellers.
All vehicles undergo a 101-point professional inspection, covering:
While not a guarantee of perfection, it ensures transparency.
If the reserve price isn't met:
A negotiation phase allows up to 3 counteroffers per party.
To buy a car:
Buyers cannot contact sellers directly but can contact Carwa support.
A one-time platform fee applies only to winning buyers:
| Car Value (AED) | Platform Fee (AED) |
|---|---|
| 0 – 29,999 | 999 |
| 30,000 – 69,999 | 1,300 |
| 70,000 – 149,999 | 1,600 |
| 150,000 – 249,999 | 1,800 |
| 250,000+ | 2,500 (Max Cap) |
Note:
Fees are non-refundable unless the return is approved under the 3-day guarantee.
Buyers may return a vehicle within 3 days only if:
Conditions:
Accepted payment methods:
Carwa offers shipping within UAE and internationally (fees apply). Delivery timelines depend on location.
You may delete your Carwa account from your dashboard. However, accounts with unresolved issues or ongoing transactions may be ineligible for deletion.
Carwa may suspend or terminate accounts for:
Your data is governed by our Privacy Policy. We:
Users must:
Violations may result in bans or legal action.
All content, trademarks, logos, and code are owned by Carwa or its licensors. You may not use, reproduce, or alter platform content without explicit permission.
Carwa is not liable for delays or failures due to:
All disputes are governed by UAE law. Users agree to:
Carwa may update these Terms periodically. Continued use after updates constitutes acceptance. Major changes will be communicated.
Carwa may integrate services (e.g., logistics) from partners. Carwa is not responsible for third-party performance. Users must resolve issues with the third party directly.
By uploading content (photos/videos), you:
The AI auto-bidding tool acts within your set parameters. Carwa is not responsible for bid outcomes. Users are expected to manage AI bidding settings responsibly.
Carwa does not handle vehicle title transfer or registration. Buyers and sellers are responsible for completing ownership transfer according to local laws.
We employ strong security protocols. However, users are responsible for safeguarding their accounts. Carwa is not liable for issues caused by user negligence.
Users are prohibited from:
Violators may face permanent bans and legal action.
Carwa is not designed for users under 18. We do not knowingly collect information from minors.
These Terms are governed by United Arab Emirates law. In case of any inconsistency in translations, the English version prevails.
By using Carwa services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.