Carwa is a facilitating platform, not a dealership. We connect buyers and sellers and inspect vehicles to help you make informed decisions.

You are eligible for a full refund if:

• You bought the car through Carwa's official platform.
• The car was inspected and listed by Carwa.
• There is a clear factual discrepancy between the Carwa Inspection Report and the actual condition of the vehicle.
• The issue is a misrepresentation in the inspection report, not a hidden or new mechanical fault.
• The discrepancy is reported within 3 calendar days of receiving the vehicle.

If your claim is approved, Carwa will issue a full refund, including:

• The entire purchase price of the vehicle.
• The platform fee paid by the buyer.
• Delivery and other transaction-related expenses, provided you submit valid documentation (e.g., invoices, receipts).

To qualify:

• The vehicle must be driven less than 100 kilometers after delivery.
• The vehicle must be returned in the same condition it was delivered.
• The discrepancy must be fact-based and supported with clear evidence.
• Any additional expenses must be documented.
• The refund request must be submitted within 3 calendar days of delivery.

Refunds will not be issued in the following cases:

• Mechanical or cosmetic issues that were accurately reported in the inspection.
• Mechanical faults that developed after delivery.
• Buyer's remorse, dislike of vehicle color, features, or design.
• Claims made after 3 days or after driving more than 100 km.
• Vehicle not returned in its original delivered condition.